
Reason for CRM Implementation Failure
❎ Lack of User Adoption. ❎ Lack of Vision ❎ Implementing as it's just a technology Solution ❎ Application Accessibility ❎ Not Putting the Customer at the Center ❎ Poor Planning ❎ Poor Implementation ❎ Lack of Training ❎ Lack of Support ❎ Too Many Alerts & Validation ❎ No Measurable Objectives ❎ Failing to…